.crm-layout{display:grid;grid-template-columns:270px minmax(300px,1fr) 290px;gap:12px;min-height:600px}.crm-inbox,.crm-thread,.crm-context{border:1px solid var(--line,#dce4de);border-radius:12px;padding:14px;min-width:0;background:var(--panel,#fff)}.crm-inbox input,.crm-inbox select,.crm-context input,.crm-context select,.crm-context textarea{width:100%;margin:5px 0;padding:9px;border:1px solid var(--line,#ddd);border-radius:7px}.crm-inbox label,.crm-context label{display:block;font-size:12px}.crm-list{max-height:65vh;overflow:auto}.crm-item{display:block;width:100%;text-align:left;padding:12px;margin:5px 0;border:1px solid var(--line,#ddd);border-radius:8px}.crm-item[aria-current=true]{border-color:#377b62;background:#e8f2ed;color:#183e37}.crm-item small{display:block;margin-top:5px}.crm-head{display:flex;justify-content:space-between;align-items:center;gap:12px}.crm-assign{display:flex;gap:7px;flex-wrap:wrap;margin:12px 0}.crm-assign select{max-width:155px}.crm-messages{height:45vh;min-height:280px;overflow:auto;display:flex;flex-direction:column;gap:12px;padding:12px 0}.crm-message{border:1px solid var(--line,#dce4de);background:#f5f8f4;color:#233c32;padding:12px;border-radius:9px;max-width:92%;align-self:flex-start;overflow-wrap:anywhere}.crm-message.outgoing{align-self:flex-end;background:#e2efe6}.crm-message.note{background:#fff1cc;align-self:stretch;max-width:none}.crm-message p{white-space:pre-wrap;margin:4px 0}.crm-message small{display:block;font-size:11px;color:#63756b}.crm-message audio{width:240px;max-width:100%}.crm-message img{max-width:240px;max-height:220px}.crm-attachment{border-top:1px solid #cddbcf;margin-top:9px;padding-top:9px}.crm-attachment a{display:inline-block;margin:8px 4px}.crm-compose textarea{width:100%;min-height:75px;padding:12px;border-radius:8px}.crm-actions{display:flex;flex-wrap:wrap;gap:8px;margin:10px 0}.crm-context article{border-top:1px solid var(--line,#ddd);padding:12px 0}.crm-context p{font-size:12px}.crm-banner{padding:10px 14px;border:1px solid #e4d19b;background:#fff5dd;color:#795c24;border-radius:8px;margin:12px 0;font-size:12px}.crm-error{color:#a73530}.crm-focus{outline:3px solid #b69137;outline-offset:2px}.crm-origin{font-size:12px}.crm-recording{background:#a43d35!important;color:white!important}.crm-context h2{font-size:17px}.crm-context button{margin:4px 0}.crm-preview{max-width:100%}.crm-form-error{color:#a43d35;font-size:12px}.crm-hidden{display:none!important}@media(max-width:1250px){.crm-layout{grid-template-columns:230px 1fr}.crm-context{grid-column:1/-1}}@media(max-width:760px){.crm-layout{display:block}.crm-inbox,.crm-context{margin-bottom:12px}.crm-list{max-height:230px}.crm-messages{height:380px}.crm-head{align-items:flex-start}}
.crm-messages{gap:7px}
.crm-message{padding:8px 10px;border-radius:14px;min-width:75px}
.crm-message p{margin:0;line-height:1.4}
.crm-message-time{display:block;text-align:right;margin-top:3px;font-size:10px;line-height:1.2;color:#64766d;white-space:nowrap}
.crm-note-label{display:block;font-size:11px;font-weight:700;margin-bottom:5px;color:#6c571b}
.crm-send-issue{color:#9b433b;font-weight:700}
.crm-date-divider{align-self:center;max-width:90%;margin:10px 0 5px;padding:5px 11px;border-radius:12px;background:#e9efea;color:#52645b;font-size:11px;text-align:center}

/* Chat colors use separate palettes so direction stays obvious in both themes. */
:root{--crm-in-bg:#dbeafe;--crm-in-border:#7fa8d0;--crm-in-text:#172b40;--crm-in-muted:#455d75;--crm-out-bg:#c8efd7;--crm-out-border:#68b989;--crm-out-text:#143729;--crm-out-muted:#3b7055;--crm-note-bg:#fff0c9;--crm-note-border:#d2af55;--crm-note-text:#4c3c18;--crm-date-bg:#e4eaf0;--crm-date-text:#43566b}
:root[data-theme=dark]{--crm-in-bg:#34475f;--crm-in-border:#7191b1;--crm-in-text:#f5f9ff;--crm-in-muted:#c4d7e9;--crm-out-bg:#175943;--crm-out-border:#48ad7d;--crm-out-text:#f4fff8;--crm-out-muted:#c3ead2;--crm-note-bg:#594724;--crm-note-border:#b89443;--crm-note-text:#fff2d0;--crm-date-bg:#394554;--crm-date-text:#e5edf5}
.crm-message.incoming{background:var(--crm-in-bg);border-color:var(--crm-in-border);color:var(--crm-in-text);--bubble-muted:var(--crm-in-muted)}
.crm-message.outgoing{background:var(--crm-out-bg);border-color:var(--crm-out-border);color:var(--crm-out-text);--bubble-muted:var(--crm-out-muted)}
.crm-message.note{background:var(--crm-note-bg);border-color:var(--crm-note-border);color:var(--crm-note-text);--bubble-muted:var(--crm-note-text)}
.crm-message-time{color:var(--bubble-muted)}
.crm-message.note .crm-note-label{color:var(--crm-note-text)}
.crm-voice-message{padding:7px 9px 5px;min-width:0}
.crm-voice-message audio{display:block;width:260px;max-width:100%;height:40px}
.crm-voice-message .crm-message-time{margin-top:2px}
.crm-date-divider{background:var(--crm-date-bg);color:var(--crm-date-text)}
.crm-composer-row{display:flex;align-items:flex-end;gap:7px}
.crm-compose .crm-composer-row textarea{flex:1;min-width:0;min-height:48px;max-height:180px;resize:vertical;margin:0}
.crm-composer-icon{width:48px;min-width:48px;height:48px;display:grid;place-items:center;padding:0;font-size:21px;line-height:1}
.crm-layout{height:calc(100dvh - 120px);min-height:440px;align-items:stretch}
.crm-inbox,.crm-context{min-height:0;overflow:auto}
.crm-thread{display:flex;flex-direction:column;height:100%;min-height:0}
.crm-thread .crm-messages{flex:1;height:auto;min-height:180px}
.crm-head h2{margin:0 0 2px}
.crm-head-actions{display:flex;align-items:center;gap:5px;flex:none}
.crm-head-button{width:38px;height:36px;padding:0!important;display:grid;place-items:center;font-size:23px;line-height:1}
#crm-close{width:auto;min-width:38px;padding:0 8px!important}
.crm-assign{align-items:end;margin:7px 0 8px}
.crm-assign label{display:flex;align-items:center;gap:7px;font-size:12px}
.crm-assign select{margin:0;max-width:190px}
.crm-assign button{min-height:36px}
.crm-context-tools{margin:7px 0 4px}
.crm-context-tools button{font-size:12px}
.crm-client-notes{margin-top:14px;padding-top:10px;border-top:1px solid var(--line)}
.crm-client-notes h3{font-size:13px;margin:0 0 9px}
.crm-client-note{border:1px solid var(--line);border-radius:8px;padding:8px 10px;margin:7px 0;background:var(--side)}
.crm-client-note p{font-size:12px;white-space:pre-wrap;margin:0 0 5px}
.crm-client-note small{font-size:10px;color:var(--muted)}
.crm-client-notes textarea{width:100%;min-height:72px;resize:vertical}
.crm-client-notes form button{width:100%}
body .crm-composer-icon.crm-audio-button{border-radius:50%;background:#252b31!important;color:#fff!important;border:1px solid #252b31!important}
body .crm-composer-icon.crm-audio-button:hover:not(:disabled){background:#3a444d!important;border-color:#3a444d!important}
.crm-audio-button svg{display:block}
.crm-compose.crm-is-recording #crm-body,.crm-compose.crm-has-audio #crm-body{display:none}
.crm-compose.crm-is-recording #crm-audio,.crm-compose.crm-has-audio #crm-audio{display:none}
.crm-recording-panel{flex:1;min-width:0;height:58px;display:flex;align-items:center;gap:9px;padding:0 10px;border:1px solid var(--line);border-radius:12px;background:var(--side);color:var(--text)}
.crm-recording-panel[hidden]{display:none}
.crm-recording-dot{width:9px;height:9px;flex:none;border-radius:50%;background:#e5758b;box-shadow:0 0 0 4px rgba(229,117,139,.13);animation:crm-record-pulse 1.3s ease-in-out infinite}
.crm-has-audio .crm-recording-dot{display:none}
.crm-recording-panel strong{min-width:39px;font-variant-numeric:tabular-nums;font-size:15px}
.crm-recording-wave{flex:1;min-width:0;height:38px;display:flex;align-items:center;justify-content:center;gap:2px;overflow:hidden}
.crm-recording-wave i{flex:1;min-width:2px;max-width:5px;height:3px;border-radius:5px;background:var(--muted);transition:height 80ms ease-out}
.crm-recording-wave i.crm-wave-played{background:#e5758b}
.crm-wave-control{display:grid;place-items:center;flex:none;width:36px;height:36px;padding:0;border:0!important;background:transparent!important;color:var(--text)!important;font-size:20px;line-height:1}
.crm-wave-control[hidden]{display:none}
.crm-wave-control:hover:not(:disabled){color:#e5758b!important}
.crm-stop-control{color:#e5758b!important;font-size:19px}
.crm-has-audio .crm-stop-control{display:none}
.crm-compose #crm-send{border-radius:50%;background:#13bd72!important;color:#071f17!important;border-color:#13bd72!important}
.crm-compose #crm-send:disabled{opacity:.45}
.crm-recording-status{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
.crm-recording-status[hidden]{display:none}
@keyframes crm-record-pulse{50%{box-shadow:0 0 0 5px rgba(183,53,45,.2)}}
@media(max-width:760px){.crm-recording-panel{gap:5px;padding:0 6px}.crm-recording-wave{gap:1px}.crm-recording-wave i:nth-child(n+33){display:none}.crm-wave-control{width:29px}.crm-recording-panel strong{font-size:13px}}
@media(max-width:760px){.crm-thread{height:auto;min-height:0}.crm-thread .crm-messages{flex:none;height:380px;min-height:0}}
@media(min-width:761px) and (max-width:1250px){.crm-layout{height:auto;min-height:0}.crm-thread{height:calc(100dvh - 120px);min-height:440px}.crm-context{overflow:visible}}
@media(max-width:760px){.crm-layout{height:auto;min-height:0}.crm-inbox,.crm-context{overflow:visible}}
@media(min-width:1251px){.crm-inbox{display:flex;flex-direction:column;overflow:hidden}.crm-inbox .crm-list{flex:1;min-height:0;max-height:none}}
.crm-messages{gap:4px;padding:8px 0}
.crm-message{width:fit-content;max-width:min(76%,560px);min-width:0;padding:6px 9px;border-radius:12px;font-size:14px;line-height:1.32}
.crm-message p{line-height:1.32}
.crm-message-time{margin-top:1px;font-size:10px}
.crm-message.note{width:auto;max-width:none}
.crm-voice-message{padding:5px 7px 4px}
.crm-voice-message audio{height:36px}
.crm-date-divider{margin:8px 0 4px}
@keyframes crm-message-arrive{from{opacity:.25;transform:translateX(-10px) scale(.97)}to{opacity:1;transform:translateX(0) scale(1)}}
.crm-message-arriving{animation:crm-message-arrive 180ms ease-out both}
.crm-message-arriving.outgoing{animation-name:crm-message-arrive-out}
@keyframes crm-message-arrive-out{from{opacity:.25;transform:translateX(10px) scale(.97)}to{opacity:1;transform:translateX(0) scale(1)}}
@media(prefers-reduced-motion:reduce){.crm-message-arriving{animation:none}}
.crm-item-heading{display:flex;align-items:center;justify-content:space-between;gap:8px;min-width:0}
.crm-item-heading strong{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.crm-unread{display:inline-flex;align-items:center;justify-content:center;flex:none;min-width:22px;height:22px;padding:0 5px;border-radius:999px;background:#13bd72;color:#062419;font-size:12px;font-weight:700;font-variant-numeric:tabular-nums;line-height:1}
.crm-image-link{display:block;width:fit-content;margin-top:5px}
.crm-chat-image,.crm-chat-video{display:block;max-width:min(260px,100%);max-height:280px;border-radius:8px;object-fit:contain}
.crm-chat-video{width:260px;background:#111}
.crm-media-pending{margin-top:6px;display:flex;align-items:center;gap:7px;flex-wrap:wrap}
.crm-media-pending small{color:var(--bubble-muted)}
.crm-layout{height:calc(100dvh - 96px)}
.crm-thread{padding:10px 12px}
.crm-thread .crm-assign{margin:5px 0 6px}
.crm-thread .crm-messages{padding:4px 0}
.crm-image-message{padding:5px}
.crm-image-attachment{border:0;margin:0;padding:0;display:flex;flex-direction:column;gap:5px}
.crm-image-attachment .crm-image-link{display:block;margin:0}
.crm-image-attachment .crm-attachment-action{align-self:flex-end;margin:0;padding:6px 8px;font-size:12px}
@media(min-width:761px) and (max-width:1250px){.crm-thread{height:calc(100dvh - 96px)}}
@media(max-width:760px){.crm-thread .crm-messages{height:min(65dvh,520px);min-height:380px}}
.crm-list{display:flex;flex-direction:column;gap:2px}
.crm-item{display:flex;align-items:center;gap:10px;min-height:62px;margin:0;padding:8px 9px;border:0;border-bottom:1px solid var(--line,#ddd);border-radius:7px;background:transparent;color:var(--text);cursor:pointer}
.crm-item:hover{background:var(--side,#f3f6f4)}
.crm-item[aria-current=true]{border-color:var(--line,#ddd);background:var(--side,#e8f2ed);color:var(--text)}
.crm-item-avatar{display:grid;place-items:center;flex:none;width:39px;height:39px;border-radius:50%;background:#d7e8e4;color:#245949;font-size:16px;font-weight:700}
:root[data-theme=dark] .crm-item-avatar{background:#34584f;color:#e3f9ee}
.crm-item-content{display:block;flex:1;min-width:0}
.crm-item-heading{display:flex;align-items:baseline;gap:6px;min-width:0}
.crm-item-heading strong{flex:1;min-width:0;font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.crm-item-heading time{flex:none;color:var(--muted);font-size:10px;font-variant-numeric:tabular-nums;white-space:nowrap}
.crm-item-bottom{display:flex;align-items:center;gap:6px;margin-top:3px;min-width:0}
.crm-item-preview{display:block;flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--muted);font-size:11px}
.crm-item .crm-unread{min-width:19px;height:19px;padding:0 5px;font-size:10px}
.crm-find-panel{display:flex;align-items:center;gap:5px;padding:6px 0;border-bottom:1px solid var(--line,#ddd)}
.crm-find-panel[hidden]{display:none}
.crm-find-panel input{flex:1;min-width:0;height:34px;padding:5px 8px;margin:0;border:1px solid var(--line,#ddd);border-radius:7px;background:var(--panel,#fff);color:var(--text)}
.crm-find-panel span{flex:none;min-width:70px;color:var(--muted);font-size:11px;text-align:center}
.crm-find-panel button{flex:none;min-width:30px;height:32px;padding:0 5px;font-size:16px}
.crm-search-match{outline:3px solid #dca629;outline-offset:2px;scroll-margin:16px}
@media(max-width:760px){.crm-find-panel{flex-wrap:wrap}.crm-find-panel input{flex-basis:100%}.crm-find-panel span{margin-right:auto}}
.crm-inbox-filters{display:flex;flex-wrap:wrap;gap:5px;margin:7px 0 10px}
.crm-inbox-filters button{display:inline-flex;align-items:center;gap:4px;padding:5px 7px;border-radius:999px;font-size:11px;line-height:1.2}
.crm-inbox-filters button[aria-pressed=true]{background:#226948;color:#fff;border-color:#226948}
.crm-inbox-filters span{font-variant-numeric:tabular-nums;opacity:.8}
.crm-context-top{display:flex;align-items:center;justify-content:space-between;gap:6px}
.crm-context-top h2{margin:0}
.crm-context-top button{flex:none;padding:5px 7px;font-size:11px}
.crm-context-links{display:flex;gap:5px;margin:8px 0}
.crm-context-links button{flex:1;margin:0;padding:6px 4px;font-size:11px}
.crm-client-card{padding:9px 0!important}
.crm-client-card strong,.crm-client-card small{display:block}
.crm-client-card small{margin:4px 0;color:var(--muted);font-size:11px}
.crm-client-card button{padding:6px 8px;font-size:11px}
.crm-client-card details,.crm-context-secondary{margin-top:6px;padding:6px 0;border-top:1px solid var(--line,#ddd)}
.crm-client-card summary,.crm-context-secondary summary{cursor:pointer;font-size:12px;font-weight:600}
.crm-client-card details p{margin:5px 0}
.crm-client-notes{border-top:1px solid var(--line,#ddd);margin-top:6px;padding-top:6px}
.crm-supervision-cards{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin:10px 0 16px}
.crm-supervision-cards button{display:flex;flex-direction:column;align-items:flex-start;gap:5px;min-height:85px;padding:13px;border:1px solid var(--line,#ddd);border-radius:10px;background:var(--panel,#fff);color:var(--text);text-align:left}
.crm-supervision-cards strong{font-size:27px;line-height:1;font-variant-numeric:tabular-nums}
.crm-supervision-cards span{font-size:12px}
.crm-supervision-columns{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.crm-supervision-columns section{padding:14px;border:1px solid var(--line,#ddd);border-radius:10px;background:var(--panel,#fff)}
.crm-supervision-columns h2{margin:0 0 10px;font-size:16px}
.crm-supervision-row{display:flex;justify-content:space-between;gap:12px;padding:9px 0;border-top:1px solid var(--line,#ddd);font-size:12px}
.crm-supervision-chat{display:flex;justify-content:space-between;gap:10px;width:100%;margin:0;padding:9px 0;border:0;border-top:1px solid var(--line,#ddd);border-radius:0;background:transparent;color:var(--text);text-align:left}
.crm-supervision-chat small{color:var(--muted)}
.crm-supervision-note{color:var(--muted);font-size:11px}
@media(max-width:760px){.crm-supervision-cards{grid-template-columns:repeat(2,minmax(0,1fr))}.crm-supervision-columns{grid-template-columns:1fr}}